Find quick answers to the most common questions about using Tendem.
Basics
What is Tendem?
Tendem is an AI-powered productivity tool backed by human experts. You describe a task — we do the work.
Is Tendem free?
No — tasks are paid with tokens. You only pay once the task is completed.
How do I get started?
Log in via Google or Microsoft → describe your task → wait for results.
Billing
Can I see task cost before submitting it?
No — the cost is calculated based on complexity after the task is completed.
How can I top up my balance?
Via Stripe, using the Top up button in your profile.
Does the balance expire?
No — your balance remains in your account until you use it.
Tasks
Can I submit multiple tasks at once?
Yes — each new chat is a separate task.
Can I edit a task?
No, but you can send clarifications before expert review begins.
Can I stop a task?
Yes — click Stop task anytime.
Support
How do I contact support?
- Click Support in the left-hand menu/sidebar.
- Use the contact form to describe your issue or feedback.
- Submit your message and wait for a reply, usually within a few business hours.
You can also leave suggestions or share your experience through the same support channel.
Can I request new features or report bugs?
Yes — you can submit your feedback to the Support team.
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