Payments FAQ

Still have questions about tokens or billing? Let’s cover the essentials.

Overview

• Payments are handled via Stripe

• Tokens are used per completed task

• Balance is visible at all times

Common questions

Can I see a cost estimate before submitting a task?

No — cost is calculated after your task is completed, based on complexity and expert involvement.

Can I request a refund?

Refunds are currently not available. If you're unhappy with a result, please use the “I don’t like it” button to help us improve.

Will my tokens expire?

No — tokens remain in your account until used.

Can I top up in a different currency?

Yes — your bank will convert the currency automatically during payment via Stripe.